Meaningful conversation on a regular basis regarding the services we provide is the only way to ensure we are creating value for your business. With clear dialogue along with reviews of performance and expectations, we can ensure that we are delivering Service Excellence. We work together with our clients to ensure the mutually agreed upon key performance indicators are achieved. By exceeding these goals, our clients have tangible results of our service performance. With data in hand, Harvard is able to assess performance, make timely adjustments, and implement effective solutions. Performance measurement is the basis of our joint business reviews.