Integrated Solutions
Harvard is the most transparent, metrics-based service provider in the industry. We know our clients want affirmation that the Service Excellence we promise is being produced beyond the expected level, day after day. In order to be accountable, HarvardSmart, our innovative technology platform, provides information that drives efficiency, accuracy, and superior quality results. Our technology utilization enables us to provide excellent quality of service.
Connecting Services To Outcomes
Our quality assurance program provides tailored client dashboards that offer us a snapshot of your specific service metrics, allowing us to monitor the key performance indicators in real time. Our entire technology platform is supported by Harvard’s Client Solution Center (HCSC) which is owned by Harvard and managed by Harvard Call Operators and is available 24 hours a day, 7 days a week, 365 days a year, to ensure that your questions are answered promptly and thoroughly.
We realize that technology is ever-changing, and what was current yesterday becomes obsolete tomorrow. Because of this, we have a team that specifically evaluates potential new breakthrough technology in a methodical manner – New Technology Testing and Pilot Process (NTTP). With Harvard, you can be assured that we will continue to be on the forefront of the technology utilized in keeping people and facilities safe.
Our cleaning service meets Green Seal™ Standard GS-42 based on waste minimization, building-specific operational procedures, effective custodial training, and use of products with limits on human & environmental toxicity. GreenSeal.org.
© 2018 Harvard Maintenance. All rights reserved.
Integrated Solutions
Harvard is the most transparent, metrics-based service provider in the industry. We know our clients want affirmation that the Service Excellence we promise is being produced beyond the expected level, day after day. In order to be accountable, HarvardSmart, our innovative technology platform, provides information that drives efficiency, accuracy, and superior quality results. Our technology utilization enables us to provide excellent quality of service.
Connecting Services To Outcomes
Our quality assurance program provides tailored client dashboards that offer us a snapshot of your specific service metrics, allowing us to monitor the key performance indicators in real time. Our entire technology platform is supported by Harvard’s Client Solution Center (HCSC) which is owned by Harvard and managed by Harvard Call Operators and is available 24 hours a day, 7 days a week, 365 days a year, to ensure that your questions are answered promptly and thoroughly.
We realize that technology is ever-changing, and what was current yesterday becomes obsolete tomorrow. Because of this, we have a team that specifically evaluates potential new breakthrough technology in a methodical manner – New Technology Testing and Pilot Process (NTTP). With Harvard, you can be assured that we will continue to be on the forefront of the technology utilized in keeping people and facilities safe.
Our cleaning service meets Green Seal™ Standard GS-42 based on waste minimization, building-specific operational procedures, effective custodial training, and use of products with limits on human & environmental toxicity. GreenSeal.org.
© 2018 Harvard Maintenance. All rights reserved.