The Inverted Pyramid
Instead of "command and control" management in which orders come down from the top, the President of Harvard, Stanley Doobin, and the Harvard management team use a unique approach called The Inverted Pyramid®.
The purpose of the Inverted Pyramid® is to empower employees at every level. The guiding principle is that managers should serve the employees, providing them with the support, equipment and guidance needed to get their work done.
Non-traditional Approach
Why does Harvard challenge conventional wisdom and use this approach?
Simple, because the employees are the people who serve the clients, and superior client service is the hallmark of Harvard operations. If employees have the resources they need, Harvard clients will receive the service they expect and deserve.
Proven Results
By providing employees with support, incentives and opportunity, Harvard has created a team atmosphere, loyal staff and an efficient work environment. Our employee retention rate proves these points, and that, in itself, is another client benefit.
