Harvard® is literally standing the business world on its head.

Instead of "command and control" management in which orders come down from the top, Stan Doobin and his Harvard management team use a unique approach best described as The Inverted Pyramid®. The purpose of the Inverted Pyramid® is to empower employees at every level. The guiding principle is that managers should serve the employees, providing them with the support, equipment and assistance needed to get their work done.

Why does Harvard® fly in the face of convention and use this approach? Simple, because the employees are the people who serve the clients, and superlative client service is the hallmark of Harvard® operations. If the employees have the resources they need, Harvard® clients will receive the service they want and deserve.

By providing employees with support, incentives and opportunity, Harvard® has created a team atmosphere, loyal staff and efficient work environment. Our employee retention rate proves these points, and that, in itself, is another client benefit.