24/7/365 Call Center

HarvardSmart combines the convenience of the Internet with the reliability of an expert-staffed 24/7/365 call center. Our unique operations management technology integrates quality management and information and work order management with a call center manned by specially trained professionals.

HarvardSmart provides you with powerful tools that make it easier to track the quality of the services performed in your facility and to communicate any necessary information to the right people so problems can be resolved immediately.

Available 24 hours a day, seven days a week, 365 days a year. Our U.S.-based call center is staffed with Harvard customer service professionals who are trained to respond to your particular service needs.

Call center experts use specialized software that enables them to create custom emergency escalation processes as well as manage information relating to financial data, work orders and service requests.