Information Management

HarvardSmart combines the convenience of the Internet with the reliability of an expert-staffed 24/7/365 call center. Our unique operations management technology integrates quality management and information and work order management with a call center manned by specially trained professionals.

HarvardSmart provides you with powerful tools that make it easier to track the quality of the services performed in your facility and to communicate any necessary information to the right people so problems can be resolved immediately.

Information/Work Order Management enables you to create work orders and deliver project information to management, supervisors or service workers.

You can prioritize, track and close work orders for both billable and non-billable events. Fully customized tracking reports are available for:

• Emergencies
• Event Set-up and Break-Down
• Complaints
• Items Needing Approval
• And Other Service Requests

All historical data, open and closed work orders, and measurements of Key Performance Indicators (KPIs) can be tracked through the HarvardSmart web portal.

All data received from your facility is available in a variety of formats and is accessible 24/7/365 through the secure Internet platform.