Quality Management

HarvardSmart combines the convenience of the Internet with the reliability of an expert-staffed 24/7/365 call center. Our unique operations management technology integrates quality management and information and work order management with a call center manned by specially trained professionals.

HarvardSmart provides you with powerful tools that make it easier to track the quality of the services performed in your facility and to communicate any necessary information to the right people so problems can be resolved immediately.

HarvardSmart Quality Management uses an Internet-based platform to give you direct access to all aspects of the janitorial services Harvard performs for your organization The information can be accessed through a computer, smartphone or iPad and is customized according to your scope of work and service needs.

HarvardSmart records both daily and quarterly quality inspections and also keeps a photo history of deficiencies or facility maintenance problems. All quality inspection data can be collected and recorded by Harvard management, key client personnel or even a qualified third party.

The system reports all quality information in real time with time and date stamps. This module calculates quality scores and can also be used to generate service requests for corrective actions automatically.

Benchmarking and comprehensive reports are available 24/7/365 through a secure web environment accessible through your computer, compatible phone or iPad.

* IL only – Nationwide in progess