One of the Most Certified Contractors in the Industry

PEOPLE

People First is a Harvard Core Value.  Respect for all and diversity is promoted throughout our culture and is crucial to our success.  Every decision made considers how it affects our employees, our clients, and everyone who is touched by our service.  Keys to our People First approach:

The Inverted Pyramid®| Harvard’s management philosophy that dictates that we take care of our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.

Hiring | The first step in ensuring our mutual success is hiring the right people.  Our top notch Human Resources team is made up of recruiting experts who help us attract top talent.  We E-Verify every new employee to ensure they are legal to work in the country.

Training | Ensuring our employees have the skills and capabilities to perform at a high level is critical to delivering quality service.  We provide comprehensive training to our employees based on their position in order to ensure their success and the success of our service.

SERVICE DELIVERY

Harvard prides itself on having the most complete end to end service delivery model in the industry.  Our model produces consistent quality from our smallest client to the largest.  Our high quality service is what has made us successful in the past and what continues to fuel our growth today.

Transition | One of the most important phases of Harvard’s relationship with our clients is when the initial service beginsSwitching service providers is often seen as difficult, but Harvard makes it seamless. HarvardBlueprint®, our project management software, ensures that no detail is missed.

Cleaning for Wellness| Our cleaning program boosts the health and safety, sustainability, productivity, and asset preservation of our clients’ facilities by removing contaminants without harming the indoor environment, your employees, or the facility.

Safety | Nothing is more important than the health and welfare of our employees and the people they serve. Our safety culture starts at the top and permeates our organization through the industry’s best Environmental Health, Safety and Risk Management teams.

SERVICE DELIVERY

Harvard prides itself on having the most complete end to end service delivery model in the industry.  Our model produces consistent quality from our smallest client to the largest.  Our high quality service is what has made us successful in the past and what continues to fuel our growth today.

Transition | One of the most important phases of Harvard’s relationship with our clients is when the initial service beginsSwitching service providers is often seen as difficult, but Harvard makes it seamless. Harvard Blueprint®, our project management software ensures that no detail is missed.

Cleaning for Wellness| Our cleaning program boosts the health and safety, sustainability, productivity, and asset preservation of our clients’ facilities by removing contaminants without harming the indoor environment, your employees, or the facility.

Safety | Nothing is more important than the health and welfare of our employees and the people they serve. Our safety culture starts at the top and permeates our organization through the industry’s best Health Safety and Risk Management teams.

PERFORMANCE

At the end of the day, our success is measured by delivering clean buildings that exceed our clients’ expectations.  The sites Harvard cleans don’t only look clean, they are clean, and we provide the quantitative data to ensure that is the case.

Metrics-Based |Harvard relies on data collected from our quality assurance and work order management tools to monitor the service we are providing.  By utilizing data, we take the subjectivity out of what appears to be clean versus what is clean.

Insight | Producing consistent outcomes is our goal. In order to do that, we review the service delivery data we have collected and mine it for insights that we can use to improve our service.  Data is only numbers; the insights derived from the data is what brings real value.

Optimization | Metrics and data are beneficial only if insights and lessons can be learned.  Those lessons need to turn into action that changes behavior and improves processes and outcomes over time.  Our optimization processes ensure that our service adapts to the changing building dynamics.

Sustainability | The service we provide and how we provide it needs to be sustainable; not only from an environmental perspective, but from a human perspective as well.  Harvard’s holistic approach to sustainability is a client favorite.

Harvard prides itself on being an industry leader in Client Engagement.

INDUSTRY LEADERSHIP

We are also a leading member of the Building Services Contractor Association International (BSCAI) and the World Federation of Building Service Contractors (WFBSC). Harvard actively participates in industry specific organizations such as BOMA, IFMA, U.S. Safety Council, WELL, and the U.S. Green Building Council.

Download The 2019 Brochure

Watch How Harvard Celebrated Thank Your Cleaner Day 2018

 

 

Our cleaning service meets Green Seal™ Standard GS-42 based on waste minimization, building-specific operational procedures, effective custodial training, and use of products with limits on human & environmental toxicity. GreenSeal.org.
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