THE MARK

Harvard’s ecosystem of Service Excellence platforms and processes gives our field-level employees, our support staff, and our clients the tools it needs to ensure optimal, dependable service. The connectivity of technology, the data our platforms collect, and the prospect of machine learning and AI for facility maintenance is “great” at keeping everyone alerted to issues and potential issues, and it is what many companies tout as their panacea when certain work doesn’t get done. Harvard has these tools, but it prides its communication with clients as the indicator if the partnership is in the mark.

Harvard’s ecosystem of Service Excellence platforms and processes gives our field-level employees, our support staff, and our clients the tools it needs to ensure optimal, dependable service. The connectivity of technology, the data our platforms collect, and the prospect of machine learning and AI for facility maintenance is “great” at keeping everyone alerted to issues and potential issues, and it is what many companies tout as their panacea when certain work doesn’t get done. Harvard has these tools, but it prides its communication with clients as the indicator if the partnership is in the mark.

INVERTED PYRAMID

Putting Employees First

We put our employees first so they in-turn put our clients first. Every employee is valued, given the resources to succeed, and empowered to provide high quality service. Empowering employees allows us to keep our organizational structure flat, improving our response time, and keeping decision making close to our clients. When our employees make decisions and solve problems, we deliver exceptional client service. 

Watch How Harvard Celebrated Thank Your Cleaner Day 2018

The Thank Your Cleaner Day is a special day once a year dedicated to all cleaners. We want to take the opportunity to thank the people who keep workplaces and public buildings clean, safe and hygienic. On this day, October 16th 2019, office workers can let their cleaning staff know they recognize and value their work.

Thus, the Thank Your Cleaner Day is a chance to say “Thank You!” for everyone working in a facility that is cleaned by professional cleaners. This could be office buildings, factories or public buildings like schools. People can thank their cleaner by leaving them a note, giving them a little gift or just saying “Thank you!”

Our cleaning service meets Green Seal™ Standard GS-42 based on waste minimization, building-specific operational procedures, effective custodial training, and use of products with limits on human & environmental toxicity. GreenSeal.org.
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