We work for clients, not quarterly results, private equity, or uninterested shareholders. This allows us to be responsive, flexible, and client focused. The goals we set for the company always take into consideration the best long-term interest of our clients rather than short-term interest of financial pressures. Our corporation is privately-owned and has been providing quality managed services since it was founded in the early 1900s. The genesis of the company was in the cleaning industry, but over time, in an effort to best fulfill the needs of our clients, Harvard has developed into a company with a suite of managed service solutions to include guard force protection.
FLAT MANAGEMENT STRUCTURE
By keeping our organizational structure flat and empowering employees to make decisions, we ensure that our clients are never more than “two steps” away from an ultimate decision maker. The benefits to our clients are faster response times, quicker decision making, and greater local support. With our structure, you can be assured that when you are talking to a Harvard employee, you are talking to a person that has the authority to meet your needs. That culture, in turn, promotes heroic efforts by all employees to exceed clients’ expectations.
We know our clients want affirmation that the Service Excellence we promise is being produced beyond the expected level, day after day. In order to be accountable, HarvardSmart, our innovative technology platform, provides information that drives efficiency, accuracy, and superior quality results. Technology enables us to provide excellent quality service that is documented.
HarvardOptimize, our performance optimization solution, utilizes the data collected from our quality assurance program, lessons learned, and client feedback. With accurate and robust information in hand, we assess current processes, identify systems not functioning effectively, and then develop a smart and sustainable plan for improvement—therefore eliminating the root cause. The outcome is a high level of service over an extended period of time.
We think about diversity on multiple levels: People, Business, and Spend. People with different experience, thought processes, and backgrounds give our business a distinct advantage. We rely on their individual and collective brainpower to craft our business strategies. Our business is also diverse in the sectors in which we do business. We can provide Tier 1 or Tier 2 diversity spend through the relationships we have with Harvard Services Group, or other organizations, depending on the goals your organization is trying to meet.
Safety is at the forefront of everything we do – it is part of our corporate DNA. Our approach doesn’t just look at the safety of our employees, but also the people occupying your facilities and the guests coming in and out. Success is never achieved if a person is hurt while executing our work. As an experienced building service provider, we are vigilant in ensuring that your facility faces minimal opportunities for accidents. Our highly experienced Risk Management team thoroughly trains our employees to ensure services are provided safely within your environment.
Utilize Ecosuite, our complete suite of sustainable solutions to bolster your own sustainability initiatives. Ecosuite incorporates a vast array of sustainability solutions to include daytime cleaning, waste management protocols, energy monitoring, and water conservation techniques. The program provides measurable impact on overall facilities operations by focusing on waste diversion, source reduction, and conservation of natural resources. When you choose Harvard, you select a facilities partner that helps maximize operational efficiencies while delivering residual cost savings.
CLEANING FOR WELLNESS
We believe that cleaning to create a productive and healthy work environment should be an important part of an overall employee wellness program. Our obsession around cleaning measures not only appearance, but also health and safety, sustainability, productivity, and asset preservation. Harvard’s quality isn’t only a reflection of the processes we employ, but also of the tools we use. We utilize the highest quality cleaning products, tools and equipment to aid in the removal of building contaminants. Our proven systems are so complete they have earned GreenGuard certification for their ability to support Indoor Air Quality (IAQ).