A clean and professional environment contributes toward a positive customer experience, a strong brand identity, a positive experience for employees, and ensures consistency across all branches. Choosing the right janitorial partner is key to ensuring a clean, safe, secure, and compliant environment. When considering a janitorial partner, these are the key components to consider.

Training and Professionalism:

It’s critical that your janitorial team is well-trained in your unique environment and the specifics around your scope while also understanding the sensitivities of working in a banking facility. Your partner should maintain a high level of professionalism in appearance, behavior and communication with you, your employees, and customers.

If exposed to sensitive financial data, your janitorial partner should sign confidentiality agreements to safeguard customer data and sensitive information.

Flexibility and Customization:

Branches have unique requirements, and your janitorial partner should be able to customize their services to meet the specific needs of your banking environment. Factors taken into consideration should include operating hours, executive office environments and understanding of accessibility and alarm processes in high security spaces.

Best Practices in Hiring:

Branches are secure and your employees are vetted and background checked, your vendors should be too. All prospective employees should pass the proper criminal background and sex offender registry check. These are critical steps in a best-in-class hiring process and reduces the risk to for clients, providing peace of mind that your patrons and employees can count on.

Service Quality

Your trusted partner should meet or exceed your expectations for cleanliness standards to create a positive and hygienic environment for both employees and customers. Harvard’s Cleaning for Wellness boosts the health and safety, sustainability, productivity, and asset preservation of your facility by removing contaminants without harming the environment, your employees, or your facility; all while our cutting-edge quality assurance programs monitor and validate the outcomes.

Innovations in Reporting

A commitment to provide predictable outcomes and superior service quality on a daily basis is key in a successful partnership. Armed with actionable data, your janitorial partner should be able to prevent potential service misses before they happen and have an action plan in place to mitigate the risk of a service miss.

Actionable data paired with regular reporting build a strong, lasting partnership. At Harvard, we begin by establishing mutually agreed upon KPI’s and leverage customizable Harvard Service Intelligence Dashboards to provide transparent insight into service performance. Implementing a sophisticated review process with clear goals and a review of service levels ensures continuous improvement.

A True Consultative Partner

From improving operational efficiencies to maximizing your budget, your janitorial partner should consult with you prior to the contract commencement to develop a customized solution that helps you achieve your business goals.

Compliance and Liability

Your janitorial partner should have adequate insurance coverage, including liability insurance, to protect against potential accidents or damages that may occur during cleaning operations.

In the regulated financial industry, you must adhere to regulations and standards to maintain compliance with banking laws and guidelines. Select a partner that has the capabilities to meet compliance standards by providing data and reporting to validate their efforts.

Communication and Responsiveness:

Emergencies can arise in even the most prepared and secure facilities. Your janitorial partner should have protocols in place for emergency situations and be responsive in case of urgent cleaning needs. Clear and consistent communication should remain a priority throughout an emergency event and through daily operations. Open channels of communication foster a relationship of trust and transparency.

Partnering with a strong, well-established, janitorial partner can ease everyday challenges and enhance your brand identity.